WEBSITE TERMS OF USE  (Last updated on January 2026)

This website, www.valleyandember.com is owned and operated by Tina Presta/ Valley and Ember Candle Co a Sole Proprietorship operating under the laws of Comox, British Columbia, Canada. In these Terms of Use (“Terms”), “we”, “us” and “our” refer to Valley and Ember Candle Co. and the terms “you” or “your” refer to any individual user of our Site or if you are using this Site on behalf of your employer, means both you and your employer.

NOTICE: It is your responsibility to carefully read these Terms of Use (“Terms”) prior to using
our Site or purchasing or accessing any of our products, services and/or free or paid offerings, content, webinars, courses or resources (collectively, “Services”). These Terms govern and define your use of the Site and Services and are legally binding on you.

USE OF OUR SITE AND SERVICES

When you accessed our Site or opted-in to or purchased any of our Services you were given reasonable notice that these Terms existed. By accessing and continuing to use our Site or by clicking to accept or agree to these Terms when the option is made available to you, you agree to be legally bound and abide by these Terms and our Privacy Policy whether or not you have read them.  If you do not agree with these Terms or our Privacy Policy, you must not use or access our Site or Services. 

By using our Site or by clicking to accept these Terms of Use (“Terms”), you accept and agree to be bound by and comply with these Terms as well as our Privacy Policy. By purchasing or accessing any of our Services, you further warrant to us that are the applicable age of majority in your jurisdiction to enter into a contract with us. If you are using this Site on behalf of your employer, you guarantee that you have the authority to bind your employer to the Terms.  If you do not meet these requirements, you must stop using our Site.  

 While we aim to keep this Site as up to date as possible, we cannot guarantee that all content on our Site is entirely accurate, complete, or up to date. We reserve the right at any time to modify or discontinue, in whole or in part, any Services offered or change the prices of Services without notice. We are not liable to you or any third-party for any modification, price change, suspension, or discontinuation of any Services.

If you wish to have any of your personal information and/or access to our Site removed, you may email us at info@valleyember.com and we will make reasonable efforts to do so. More information about how we collect, process and store your personal information can be found in our Privacy Policy.

Comments indicate where changes or updates have been made to a previous version of this template. It’s a great idea to still do a “compare” if you have an older version of this Agreement, as typos or formatting may have also been changed. These comments should be removed from the final version of your template you create.

These particular terms cover
e-commerce as well as general website terms.

Acceptance and Cancellation

You agree that your order is an offer to buy all products and services listed in your order and is subject to these Terms. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you’ve ordered.

 

Prices

Prices are as listed on our Site
and in CAD dollars. We reserve the right to change our prices at any time and without notice. The price charged for a product or service will be the price advertised on our Site at the time the order is placed, subject to the terms of any promotions or discounts that may be applicable. The price charged will be clearly stated in your order confirmation email. If the price of any product or service is increased, that price increase will only apply to orders placed after the time that increase is listed on our Site. All prices are exclusive of taxes and/or charges for shipping and/or handling, with such taxes and charges
to be added to your total price and clearly itemized in your cart on the order page and clearly set out in your order confirmation email.

Payment Method

Payment is required to be received
by us before our acceptance of your order. We accept ( credit, debit, pay pal, cash) for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete; (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company; and (iv) you will pay all charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on our Site at the time of your order.

Shipping and Delivery

We will arrange for shipment of
products to you, where applicable. Delivery options are set out on our website under Shipping
& Delivery. You agree to pay all shipping and handling charges,
including any additional taxes and/or duties owing, unless otherwise specified in your order confirmation.

 Errors

While we strive to display accurate price information, there is the potential we occasionally make errors,
inaccuracies or omissions related to pricing and availability on our Site. We
reserve the right to correct any errors, inaccuracies or omissions at any time
and to cancel any orders arising from such occurrences.

Return
Policy

We want you to be completely satisfied with your purchase. If for any reason you're unsatisfied, you may request an exchange or return within 7 days of receiving your order.

Please note the following:

Products
and their containers must be in their original condition. Candles must not have been lit, scratched, or
had labels removed. Products must be returned in their original packaging. Used candles
cannot be returned or refunded due to the nature of our products.

 Return Shipping Policy

You are responsible for all
shipping and handling charges on return items. You bear the risk of loss during shipment. As such, we strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Chargebacks

You agree to provide us fourteen (14) days’ notice to rectify any issues directly with us before submitting and attempting a chargeback with your financial institution or any third-party payment processor we use to process payment on our Site. We reserve
the right to present proof of your access and these Terms any third party investigating the dispute. By initiating any chargeback dispute,
you expressly agree to return any physical products to our store at your sole expense and forfeit any and all bonuses, affiliate bonuses, or other materials or resources provided to you. We reserve the right to present proof of your access to the Services and your acceptance of these Terms to any third party investigating the dispute.

 

Payment Authorization

If any payment is recurring or made via a payment plan, you authorize our
continued access to your financial information stored in any third-party
payment processor we may use until your payment has been received in full and in accordance with any other payment terms accepted at the time of checkout.

 

Subscriptions 

Subscription purchases are delivered automatically based on the preferences you set in your account.
By selecting the subscription option, you are authorizing us to charge your
credit card for future purchases based on the quantity and frequency you have specified. You accept responsibility for all recurring charges prior to cancellation. You can change or cancel your subscription up to 14 days prior to your designated delivery date. You will receive a reminder email 3 days prior to each shipment. 

If you have a monthly subscription,
there are strict notice requirements from state to state. This template is
based on the strictest subscription laws. You can review the laws in
your province or state to determine if the notice period differs if you wish to
provide less notice.

Ownership of Intellectual Property Rights

All content, resources, materials, images, text, designs, graphics, page layouts, icons, videos, logos, taglines, trademarks (whether common law or registered), copyright, and service marks (“Intellectual Property”) on our Site, Services or posted on social media is owned by us, unless attributed otherwise. All content
on the Site and in any Services is proprietary to us and you may not modify, whether in whole or in part, and of our Intellectual Property as this is a violation of federal law.

You are strictly prohibited, and
may NOT under any circumstance, use our Intellectual Property in any way including re-posting or republishing any of our Intellectual Property to any third-party website or social media platform for any purpose whatsoever. 

Linking to our Site and Social Media
Before you link to our website or social media, please ensure you are following our guidelines for doing so.  If you wish to link to our Site as a source for a blog, article, or other marketing or promotional purpose you are required to include a direct link to our Site in the cited material. You are not permitted to share copied information or content from our Site without our express, written permission. All links to our Website must establish that you do not have any association or endorsement from the Company (absent a separate affiliate agreement, influencer agreement, or other written agreement).

You are not permitted to repost any of our information on your own website or social media account without our express written permission. You agree to immediately remove any content when requested by us. 

Digital Product Licensing

When you purchase or opt-in to any of our digital products, services or other resources (collectively “Digital Products”), you do not obtain any ownership interest or other rights to the Digital Products and all ownership in the Digital Products remains with us. By purchasing or opting into Digital Products you receive a limited, non-transferable, non-exclusive, revocable license for non-commercial use only in order to access our Digital Products.  As a condition of your use of any materials provided to you, you may not, under any circumstances, reproduce, copy, modify, sell or use such materials except as it was originally intended when it was
provided by us to you, including sharing with any third-party. If it is
determined that you have breached this limited license, this will be considered infringement of our Intellectual Property rights and we specifically reserve the right to invoice you for any licenses you have sent to others, seek damages, an injunction, and/or any such other available legal remedy in our
sole discretion.

As part of your limited, non-transferable, non-exclusive royalty-free license you may (i) access the Services for your personal use or use in your business for non-commercial purposes; (ii) download or print any of the materials provided to you as part of the Services for your personal use or personal use in your business only.

As a condition of your limited license you may not: (i) Re-sell, share, distribute o trade your access to the Digital products; (ii) Share the Digital Products with anyone else who has not yet purchased it or opted in to receive it; (iii) Reprint or republish any of the Digital Products, in part or in whole; (iv) distribute any of the materials contained in the Digital Products or related materials
and/or communications as your own; (v) Reproduce and/or tweak any part or whole of your purchases for distribution as your own work; (vi) Claim ownership or use over any of our intellectual property, including but not limited to our Digital Products without our prior consent, which includes (but is not limited
to): copyrights such as downloads, resources, courses, workbooks, lessons, videos, and more; trademarks such as names, logos, taglines, or other unique
source identifiers; or trade dress including the look and feel of any of our Digital Products or other offerings (and its related communications and
materials); or (vii) Use our Digital Products or Intellectual Property in any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s).

Violations and Indemnity

We take violations and infringement of our Intellectual Property rights seriously. We expressly reserve the right to take whatever legal steps
necessary to protect and defend our Intellectual Property, and violators will
be prosecuted to the fullest extent permissible by law. You agree to indemnify, defend and hold us harmless for any and all damages, costs and expenses, including legal fees, arising from your misuse of our Intellectual Property and
our enforcement of our rights.

Media Release

By using our Site, you grant us a commercial license to use any image(s), including any containing your likeness, that you submit to us whether voluntarily or by
default, such as your profile picture on any social media platforms, for our
future business use.

General

You understand that unfortunately, the transmission of information via
the internet is not completely secure. Although we make commercially reasonable
efforts to protect your information, we cannot guarantee the security of your
personal information transmitted to our Site. Any transmission of personal
information is at your own risk. We are not responsible for circumvention of
any privacy settings or security measures contained on our Site.

 

Security

If at any time you are required to create a username and password to access any
Services, it is your responsibility to protect your username and password from
theft or any other means of unauthorized use that would violate these Terms. If
you become aware that your password has been compromised or your account has
been breached, it is your responsibility to notify us immediately by sending an
email to info@valleyandember.com

 

 

Use
of Third-Party Applications

In order to run our Site and
provide our Services, we use a number of third-party applications, such as for
processing payment and shipping, delivering electronic newsletters and booking
systems. For more information as to how your personal information is collected,
stored and processed, please refer to our Privacy Policy. You understand it is
your responsibility to review the terms of use for any such third-party
applications. If you do not agree with the terms of use for any third-party
application used by our Site, please discontinue use of our Site and Services
immediately.

 

Confidentiality


You
acknowledge that we have no duty of confidentiality to you, unless otherwise
explicitly stated, such as in a subsequent client agreement, or as may be
mandated by law or fiduciary duty.

 

Your
Communication with Us

By submitting a comment, photo, video or other materials to our Site or any
other platform owned or maintained by us, you grant us a non-revocable,
commercial license to re-publish your submission, in whole or in part, unless
you expressly state that we may not do so. 
You acknowledge that we have no duty of privacy or confidentiality to
you by accessing our Site.

 

Any communications made through
our contact form, blog comments, social media pages or other related pages, or
directly to our phone(s), mailing or email addresses is not held privileged or
confidential and may be subject to viewing and/or distribution by
third-parties. We own any and all communications displayed on our website,
servers, comments, emails, or other media as permitted under law and will not
give credit or pay royalties for unsolicited user-generated content such as blog
comments or emails. For more information on when and how we store and use your
communications or any information provided by you in those communications,
please refer to our Privacy Policy.

We maintain the right to republish
any communication or submission, in whole or in part, as reasonably necessary
in the course of our business. You agree not to submit any content or
communications that contain sensitive information or that could be illegal or
serve an unlawful purpose, including, but not limited to communications that
are potentially libelous or maliciously false, obscene, abusive, negligent, or
otherwise harmful or inappropriate. We reserve the right, in our sole
discretion, to block your access to our Site and Services as a result of any
such behaviour that we deem inappropriate.

 

Prohibited
Behaviour

By using our Site, you agree not
to misuse or tamper with our Site, including but not limited to hacking,
introducing viruses, trojans, worms, logic bombs or other technologically
harmful material that would harm the functionality of, or jeopardize the
security of our Site. We will immediately report any such breach or what we
deem in our discretion to be harmful activities to the relevant law enforcement
authorities. You agree to indemnify, defend and hold us harmless from any and
all third-party claims, liability, damages and/or costs arising from your use
and misuse of our Site and/or your breach of these Terms.

 

Assumption of
Risk[JB1] 

Use of this Site is at your own risk. You understand and agree that use of our
Site, its contents and purchase of any services, or items found or attained
through this Site is at your own risk. While we host our site on a reputable
platform and take commercially reasonable efforts to maintain and host the
Site, we make no representations, warranties or guarantees as to your
individual safety when using our Site.  You further assume all risk associated with
your access to and use of any information or materials provided to you on the
Site, Services or any other pages, platforms or profiles maintained by us and any
subsequent actions you choose to take, or not to take, as a result of the
information, influence or educational materials provided or made available to
you.

 

Warranties
Disclaimer

We make no warranties as to our Site, the Services or any related materials.
You agree that our Site, and Services are provided “as is” and without warranty
of any kind either express or implied. To the fullest extent permissible
pursuant by applicable law, we expressly disclaim all warranties, including,
but not limited to, warranties of merchantability, fitness for a particular
purpose and non-infringement.

 

No
Guarantees; Testimonial
Disclaimer[JB2] 

While
we may reference certain results, outcomes or situations on this Site or
Services, you understand and acknowledge that we make no guarantee as to the
accuracy of any third-party statements or the likelihood of success for you as
a result of any statements or testimonials contained on our Site or as part of
the Services. The testimonials, statements and/or opinions presented on our
Site are the results of the individuals who provided them. Results and/or
experiences of each individual may vary. The testimonials used on our Site may
not represent and does not guarantee the same or similar result or experience
of others who use our Site and/or Services. All testimonials provided on our
Site were voluntarily provided without payment or in exchange for any compensation,
including free Services, unless expressly indicated otherwise.

 

General
Disclaimer

To the fullest extent permitted by law, we expressly exclude any liability for
any direct, indirect, or consequential loss or damage incurred by you or others
in connection with the use of our Site or the Services, including without
limitation any liability for any accidents, delays, injuries, harm, loss,
damage, death, lost profits, personal or business interruptions, misapplication
of information, physical, mental, emotional, or spiritual injury or harm, loss
of income or revenue, loss of business, loss of profits or contracts,
anticipated savings, loss of data, loss of goodwill, and for any other loss or
damage of any kind, whether caused by negligence, breach of contract or
otherwise, whether foreseeable or unforeseeable.

 

OPTIONAL
Earnings Disclaimer

You agree that you understand individual outcomes will vary. Case studies or
testimonials are not indicative of guaranteed results. Each individual user
approaches our Services with different backgrounds, disposable income levels,
motivation, and other factors that are outside of our control. We cannot
guarantee your success or financial gain merely upon access of our Site or your
use of Services.

 

Third
Party Disclaimer

You acknowledge and agree that we are not liable for any defamatory, offensive,
or illegal conduct of any other third-party participant or user, including you.

 

Technology
Disclaimer

We make reasonable efforts to provide you with modern, reliable technology,
software, and platforms from which to access our Site and Services. In the
event of a technological failure, you accept and acknowledge that we are not in
any way responsible or liable for said failure and any resulting damages to you
or your business. While we will make reasonable efforts to support you, some
technological issues are outside our control, and you may need to access
support from a third-party provider. We do not warrant that the Site will be
functional, uninterrupted, correct, complete, appropriate, or error-free, that
defects will be corrected, or that any part of the Site or Services are free of
viruses or other harmful components. We do not warrant or make any
representations regarding the use or the results of the use of our Site,
Services or related materials, or on third-party websites in terms of their
correctness, accuracy, timeliness, reliability, or otherwise.

 

Use of
Artificial Intelligence Disclaimer[JB3] 

We may use artificial intelligence (“AI”)  to create content and resources for our Site.
Our Site and related materials may contain the use of AI technologies
including, but not limited to, AI-generated text, graphics, images, and/or
audio. We confirm AI technology was used as a tool by us to supplement,
enhance, and make suggestions to our content, and not as a replacement for our
own thoughts, ideas and final materials. We further confirm that the content
and resources, opinions and final products, whether offered for free or for
sale, are wholly human and original to us. We retain and maintain sole copyright
ownership over such content. We further confirm we were given a non-exclusive
license to use such AI-generated content from third-party AI platform(s). You
understand and acknowledge that we make no guarantee as to the accuracy of
third-party AI-generated content contained herein and you expressly acknowledge
and understand that any information or knowledge you gain as a result of using
any AI-generated content on this website is used at solely at your own risk.

 

 

Manufacturer’s
Warranty

We
do not manufacture or control any of the products offered on our Site. The
availability of products or services through our Site does not indicate an
affiliation with or endorsement of any product, service or manufacturer.
Accordingly, we do not provide any conditions or warranties with respect to the
products or services offered on our Site, however, the products offered on our
Site may be covered by the manufacturer’s warranty as may be detailed in
the products description on our Site and included with the product. To obtain
warranty service for defective or faulty products, please follow the
instructions included in the manufacturer’s warranty.

 

Disclaimer

ALL PRODUCTS
AND SERVICES OFFERED ON THIS SITE ARE PROVIDED ‘AS IS’ WITHOUT ANY WARRANTY OR
CONDITION WHATSOEVER, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OR CONDITION;
(A) OF MERCHANTABILITY; (B) OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) AGAINST
INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS
OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR
OTHERWISE.

 

SOME
JURISDICITIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER
CONDITIONS AND WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

 

YOU
EXPRESSLY ACKNOWLEDGE, AGREE AND CONFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY
CIRCUMSTANCES FOR ANY BREACH OF WARRANTY OR CONDITION CLAIMS OR FOR ANY DAMAGES
ARISING OUT OF THE MANUFACTURER’S FAILURE TO HONOUR ITS WARRANTY OBLIGATIONS TO
YOU.

 

 

Third-Party
Contributors

We may provide content to you
written by third-party contributors on our Site. While we make our best effort
to ensure all of our writers are qualified in their industry and reflect our
values, we make no guarantees of quality or accuracy.  All written content on the Site are opinion
pieces and must not be interpreted as our opinion or as specific advice. We are
not liable for any third-party contributors’ content or opinions. You must not
rely on Site content or third-party contributors’ opinions and always seek the
appropriate professional advice.

 

Online
Store Disclaimer

Certain products may be available
exclusively online through the Site and in limited quantities. We have made
every effort to display as accurately as possible the colours and images of our
products that appear on the Site. We cannot guarantee that your computer
monitor's display of any colour will be accurate. We reserve the right, but are
not obligated, to limit the sale of products to any person, geographic region
or jurisdiction. We may exercise this right on a case-by-case basis. All
descriptions of products and pricing of products are subject to change at any
time without notice and we reserve the right to discontinue any product at any
time. We do not warrant that the quality of any products will meet your
expectations, or that any errors in the Service will be corrected.

 [JB1]Updated Clause

 [JB2]Updated Clause

 [JB3]New Clause

Limitation of Liability

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW,
UNDER NO CIRCUMSTANCE WILL  COMPANY NOR, WHERE APPLICABLE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, AFFILIATES OR SUCCESSORS (“COLLECTIVELY, THE “RELEASED PARTIES”) BE LIABLE
FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH OR DAMAGES OF ANY KIND, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL
INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF
GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE),
BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, OR RELIANCE ON, THE WEBSITE, ANY LINKED WEBSITES
OR SUCH OTHER THIRD-PARTY WEBSITES, NOR ANY WEBSITE CONTENT, MATERIALS,
POSTING, OR INFORMATION ON
THE WEBSITE EVEN IF THE PARTY WAS ALLEGEDLY ADVISED OR HAD REASON TO KNOW.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY,
FOR ANY REASON, AND YOUR AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE, WHATSOEVER, SHALL BE
LIMITED TO ANY ACTUAL AMOUNT PAID BY YOU FOR ANY PRODUCTS AND/OR SERVICES YOU
HAVE ORDERED THROUGH OUR SITE.

Release, Indemnity and Waiver

To the maximum extent permitted by applicable law, you agree to defend,
indemnify release and hold harmless the Released Parties from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses or fees (including reasonable legal fees) arising out of or relating to your breach of these Terms or your use of our Site, including but not limited to any user submissions, third-party sites, any use of our Site’s content or materials, services and products other than as expressly set out in these Terms.

 

Not for Resale

You represent and warrant to us that you are buying products or services from our Site for your own  use only and not for resale or export.

 

Affiliate Disclaimer

We may use affiliate links to sell certain products or services on our Site meaning that if you click on a link and purchase an item, we may receive an affiliate commission. In doing so, we disclaim any and all liability as a
result of your purchase through one of the links, including but not limited to, the delivery, quality and safety of the purchased product or service. We will use reasonable efforts to notify you when and where we have placed affiliate links in addition to this disclaimer located in these Terms. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on our Site or related communications. You agree it is your obligation to read the terms and conditions for any affiliate site, services or products.

We respect your privacy. Our Privacy Policy sets out how we collect, store, process and protect any of your data collected through our site and when you purchase a product from our Site.

 

Force Majeure

Any delay or failure
of either Party to perform its obligations under this Agreement will be excused to the extent that the delay or failure was caused directly by an event beyond such Party's control, without such Party's fault or negligence and that was unforeseeable or unavoidable (which events may include natural disasters,
epidemics, pandemics, embargoes, explosions, riots, wars, or acts of terrorism) (each, a "Force Majeure Event"). The party relying on this clause will give the other party written notice as soon as possible of any event or circumstance that is reasonably likely to result in a Force Majeure Event, and the anticipated duration of such Force Majeure Event. The party relying on this clause (the “Affected Party”) will use all diligent efforts to mitigate and end the Force Majeure Event, ensure that the effects of any Force Majeure Event are minimized and resume full performance under this Agreement. During the Force Majeure Event, the
non-affected Party may similarly suspend its performance obligations until such time as the Affected Party resumes performance. The non-affected Party may terminate this Agreement if such failure or delay continues for a period of 60 consecutive days or more and, if the non-affected Party is Company, receive a refund of any amounts paid to the Influencer in advance for the affected services.

 

Termination of Your Use

If at any time we believe that you have violated these Terms, we shall
immediately terminate your use of our Site, Services, and any related
communications as we deem appropriate and in our sole discretion. At any time, we may block or revoke your access of our Site and Services at any time without notice, and if necessary, block your IP address from further visits to our Site.

Notice of Dispute or Claim

You will not file any legal action
against Valley and Ember Candle Co in any forum without submitting a detailed description of your dispute or claim to us at info@valleyandember.com  ("Dispute"). The information you
provide to us must include specific information about the Claim such as the nature of the issue, the Site page(s) affected by the issue, reference to any legal authority governing the issue, such as citations to state privacy laws, CANSPAM statutes, or similar regulations, and any other information a reasonable person would consider relevant to resolving the issue.

Resolution Process

We shall have ninety (90) days to
respond to your email notice. If you send more than one (1) email notice, the 90-day response timeline applies separately to each email notice you send. If your issue is not resolved within ninety (90) days, you have thirty (30) days to request an informal mediation about the issue with Valley and ember Candle Co. If we agree to mediation, the mediation will take place in Comox, British
Columbia, Canada with a professional mediator to be mutually selected by the parties. The parties will split the costs of mediation equally.

Litigation

If a dispute between you and Valley
and Ember Candle Co. cannot be resolved informally or through mediation, litigation may be commenced in the courts of Comox, British Columbia Canada. Each
party agrees to submit to the exclusive jurisdiction of such courts with respect to any dispute(s) and agrees not to bring any dispute(s) in any other court or adjudicative body. Each party hereby consents to venue and personal jurisdiction in such courts with respect to such dispute(s) and irrevocably waives any right that it may have to assert that such forum is not convenient or that any such court lacks jurisdiction.

Jury and Class Action Waiver

YOU WAIVE THE RIGHT TO A TRIAL BY JURY, TO PARTICIPATE IN A CLASS ACTION, OR TO SEEK REMEDIES BEYOND THE EXTENT
NECESSARY TO PROVIDE INDIVIDUALIZED RELIEF. YOU AGREE NOT TO ACT AS A PLAINTIFF
OR CLASS MEMBER IN ANY PURPORTED OR DE FACTO CLASS OR REPRESENTATIVE PROCEEDING, OR AS A PRIVATE ATTORNEY GENERAL OR ON BEHALF OF THE GENERAL PUBLIC.

 Time Limitation

Any Dispute(s) must be filed
within two (2) years after the cause of action arose and you waive any statute of limitations to the contrary.

Injunctive Relief

Your breach of these Terms is
likely to cause immediate and/or irreparable harm Valley and Ember Candle Co. As such, we may seek injunctive relief against you without the need to post bond.

Full Agreement

You acknowledge that these Terms of Use, together with our Privacy Policy
constitute the full agreement relating to your use of the Site and Services.

 

Governing Law, Jurisdiction; Legal Fees

These Terms as well as our Privacy Policy are governed by and interpreted in accordance with the laws of British Columbia, Canada and the federal laws of  Canada where applicable. Any disputes arising
directly or indirectly from this Agreement will be submitted and heard exclusively in the courts of Comox, British Columbia Canada. Subject to applicable law, the substantially prevailing party in any dispute litigation regarding any
Disputes(s) will be entitled to recover reasonable legal fees and costs, including expert costs.

 

Severability

If any of the provisions of these Terms are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not, to the extent permitted by law, in any way be affected and will remain
enforceable.

 

Waiver

The failure by is to exercise or enforce this Terms shall not operate as a
waiver of such right or provision. Any waiver of these Terms by us must be expressly set out in writing.

Assignment

You may not assign any right or
provision of your rights or obligations under these Terms without our prior
written consent.

All Rights Reserved

We reserve the right to update and
change these Terms at any time and it is your responsibility to review these
Terms periodically. You can review the most current version of our Terms at any time by visiting this page. [If you want to be notified about changes to these Terms and our Privacy Policy, please email us at info@valleyandember.com and we will
add you to our notification list.] If you continue to use the Site after we
make changes, you agree to the changes.  All rights not expressly set out and granted in these Terms and Conditions of Use
and/or our Privacy Policy are expressly reserved by us.

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